Opening a Private Account
To open a Private Account, you need to go through the authentication and identity confirmation procedure, called KYC. This procedure allows you to verify your details directly through the app by uploading: ID card (or Passport), certificate of residence, selfie photo with open document next to your face.
What are the minimum requirements for opening a Nexyiu Account?
In order to open your Account, you must become a user of the Nexyiu Community, with legal residence in a European country. For this, you need to go through the registration procedure and identity verification as required by anti-money laundering and anti-trust regulations.
What do I need to open a Private Account?
To open a Private Account, you will be required to enter your details, verify your e-mail and mobile phone number and upload some documents. Finally, you will have to enter the codes that will be sent to you by email and text message. You can follow the procedure via app or PC.
Do the Bank Account references have to match the data in my Nexyiu account?
Yes. It is paramount that the details of the account holder match those in your Nexyiu account (for both collaborators and clients) in order to guarantee you all the benefits of the loyalty program (points, credits and discounts).
How quickly will my Private Account be active?
Within four days of uploading the documentation.
Opening a Company Account
The documents required vary depending on the legal form of your company.
What is the procedure for opening a company account?
To open a company account, you will have to apply for one on our website, log in with your Nexyiu credentials (collaborator or client) and upload the required documents during the procedure.
How quickly will my Private Account be active?
At the end of the necessary uploading procedure, our staff will proceed with the checks required by the European regulations and will inform you of any additional documents needed. The process takes up to 10 working days. Upon approval of your application, you will receive a confirmation e-mail with your credentials.
I have a Nexyiu account registered in the name of a company. Can it be linked to a private bank account?
No. It is imperative that the details of the account holder correspond to those entered in your Nexyiu account (for both collaborators and clients) in order to guarantee you all the benefits of the loyalty scheme (points, credits and discounts).
Nexyiu Card Service
How can I apply for a Nexyiu Card?
Once you have completed the account opening procedure (be it private or corporate), you can request the activation of the associated card directly from your personal profile.
How quickly is the Nexyiu Card issued?
The card is issued and delivered within 20 to 60 days.
On which payment circuits can I use the Nexyiu Card?
The Nexyiu Card is enabled for the Mastercard circuit. You can also use it digitally by entering the data in either the GPay or ApplePay wallet.
What data must I use to access my account?
You can access your account by connecting to the Nexyiu App, either from your PC or smartphone, using the credentials you defined during the registration process.
Where can I access my account?
You can access your account from the "Sign In" section of the web page, either from your PC or smartphone. You can create a direct access icon on your smartphone's home screen by selecting "Add to Home Screen" from the browser menu. Each time you log in, you will be required to enter the credentials you defined during registration as well as the validation code that will be sent to you by text message.
What operations can be carried out from the Account?
Through the web application, you can make transfers, receive credits and view your statement of movements.
What is the KYC procedure?
KYC ("Know Your Customer") is a necessary and indispensable financial due diligence activity in contractual relationships involving financial transactions. When applying for their Nexyiu Card, each member of the community must comply with the KYC procedure by submitting to the company a digital photograph of a valid identity document and a "proof of residence": the indispensable proof of actual residence, i.e. a copy of the certificate of residence or a bill from any energy/phone utility.
How is the account’s protection guaranteed?
Fraud prevention is ensured by compliance with all the standards and security measures required to use the Services (OTP code, PIN). Connection data, IP address and the value of cookies associated with the device are also monitored in order to create a browsing profile and control the operations carried out by the device.
Why fill out Private Survey?
The question defines your current financial, work, social and economic situation. Filling out the survey guarantees the continuity of Nexyiu Card services. You can access the survey directly from the APP. Here the italian version-> Questionario Privati
Why fill out Company Survey?
The question defines your current financial, work, social and economic situation. Filling out the survey guarantees the continuity of Nexyiu Card services. You can access the survey directly from the APP. Here the italian version-> Questionario Aziende